Customer service and strong employee foundations are the keys to every successful business. If you want to thrive as a brand, you will have to learn how to build long-standing relationships. So how do you keep everyone happy and build strong friendships?
Here are the seven best books to help you build great relationships.
1. All for One: 10 Strategies for Building Trusted Client Partnerships by Andrew Sobel
As clients demand value as these trends force consultants to face new challenges of being trusted and building a long-term relationship. Andrew Sobel helps answer all these questions to help you develop a strong foundation and great relationships.
2. Financial Times Guides: Business Development – How to Win Profitable Customers and Clients by Ian Cooper
As a gift, this book helps cover all the helpful advice, techniques, tools, and Q&As you need to gaining new clients and building trust. You will also learn how to generate more profit and win more customers and friendships.
3. Effective Client Management in Professional Services: How to Build Successful Client Relationships by Jack Berkovi
Looking to become more focuses on customer relationships? This book will show you the way to focus on your client and put them first. Here you will learn from a comprehensive guide to following the path to a strong customer foundation – by identifying your target market to caring for their needs, loyalty, development, and more. You will also gain better insight and helpful tips from top professionals, exercises and even checklists to help set you on your journey.
4. The Trusted Advisor by Charles Green, David H. Maister, and Robert Galford
Aside from a well-fitted resume and talent, these three consultations have helped other achieve success as a worthy trusted advisor for customer relationships. In this guide, you learn the secrets to success beyond expertise and technical factors. These professional firms differ from other enterprises as they provide customized services and professional services that involve skill.
5. Managing The Professional Service Firm by David H. Maister
With over ten years of consulting and research, author David H. Maister takes us on a journey to exploring issues that involve all aspects of business development to effective brand building and leadership. All of which will help you deliver an excellent service and become successful in the long run.
These professional firms differ from other enterprises as they provide customized services and professional services that involve skill.
6. What Clients Really Want (And The S**t That Drives Them Crazy) by Chantell Glenville
This book is the essential guide for advertising and how to create great client relationships. Follow their practical everyday advice on how you can build positive relationships. With this book, you will learn how to generate friendships and build trust with your clients by sharing simple actions.
Forget everything you think you know about what your customers need and get inside their minds to understand what they really want. As written by an ex-client, this book includes the reality of elements with practical advice for those just starting out. You will learn simple actions and how to gain a better understanding what the pressures your clients may face.
7. How to Win Friends and Influence People by Dale Carnegie
Chase after the job you want and get it! Since its release in 1936, this book has sold nearly 16 million copies and is considered as a timeless bestseller. Here you will find tips on how to foster healthy relationships with clients and help increase your likability and speeches as you learn how to boost enthusiasm with your customers. Carnegie’s principles will help you reach your full potential in today’s competition in the work field and life.
The book explains six ways to make others like you as well as the means to change other people’s minds without resentment. Thanks to the many teachings of Dale Carnegie, nearly thousands of people all over the world have improved their lives
Check out these books to help you build great relationships both inside and outside the office.